Only registered users of Picture Happy take advantage of following features:

1. Get free disk space to store photos and use them for their photo product creation;
2. Can create projects of personalized photo products that are stored in their profile and can be ordered, copied, edited or reordered;
3. Can thoroughly follow the status of order's fulfillment, as well as get to see entire order history;
4. Gain loyalty points with every order to get extra loyalty programme benefits.

For us to be able to inform customers that their order is ready for pick-up or delivered, or if there is a need to find solutions for non-standard situations, we need to be sure that the e-mail address customer has provided us with is his and he can access it with possibility to respond if situation requires so.

Within the process of registration we automatically send an authorization link to provided e-mail address. By clicking on the link you will be directed to Picture Happy web site for completing the authorization.

Your order must be ready in very particular number of business days counting from the date of payment received, and depends from 2 points:

1. Type of product, as production times vary for different products;
2. Choice of production speed: standard or with urgency.

To find out the date when payment was received for particular order, you need to go: "My Profile" -> "My Account" -> "Orders".Production times for all types of products you can find here.

Production time + shipping time = total time from the date of payment receival until the order is delivered to you. Production times for all types of products you can find here.

Picture Happy office is located in Riga, Brivibas street 155 and is open every business day from 9:30 to 18:30. You can pick up your order at any time during the working hours.

First, you have to login into your Picture Happy account. Then go to: "My Profile" -> "Summary". That is a quick summary of your Picture Happy profile and operations. It also shows your active orders and their fulfillment statuses.

There are two options:

1. The postcode is entered together with letters. In this case try entering only the numbers of postcode.
2. The particular postcode has not been included yet in our data base. In this case we kindly ask you to contact us by phone line or e-mail so we can add your postcode into our data base.

We kindly ask you to call us or contact us by e-mail and describe the situation, as well as stating the order number. If possible, solutions will be found.

We kindly ask you to call our customer service phone line and together with stating the order number describe your situation. Unless there are any unexpected technical constraints we will send you an additional invoice for urgency in production. After receival of payment we will ensure that your order will be produced within the new deadline.

We kindly ask you to call us or contact us by e-mail and describe the situation, as well as stating the order number. If possible, solutions will be found.

Yes, you do, although there are differences by product type:
PHOTO PRINTS - can be ordered, however customers should bring the photos they wish to order already combined in one single folder.
CANVAS - can be ordered, as well we will scan the photograph if necessary. Yet, we will be grateful if you will finalize your order via our web page.This will ensure us and you with possibility to more strictly follow the status of your order's fulfillment.
GIFT CERTIFICATES - can be purchased at the site at once.
CALENDARS, PHOTO BOOKS - in the office we offer scanning services, as well as, for an extra fee, we offer to design non-standard variations of these products that are not possible on Picture Happy web site. Otherwise, we recommend to create and order these products through internet.

The most precise answer you will get if you go to "Delivery calculator" where you need to choose your destination country, postcode and products you intend to order. After that press the button "Calculate" and the system will show all available shipping methods to your address together with price.

There are several aspects to be accounted when order is paid with bank money transfer:
The bank transfer usually requires a certain time from moment of payment is done to the moment it appears on recipients account.This depends on the bank customer uses. Please plan your timing accordingly.

1. We check our account for incoming order payments several times a day to ensure that paid orders are given for production in timely manner.
2. To avoid misunderstandings, remember to provide your order/invoice number when paying with bank transfer.

This situation may occur if the received payment can not be linked to order due to lack of crucial information. We kindly ask you to contact us to resolve the situation. For future to avoid misunderstandings please provide your order number when making payment with bank transfer.

With bank money transfer. With bank payment cards Maestro, Mastercard, VISA, VISA Electron. With Swedbank internet bank.

You need to provide your order number, as well as the due amount has to be correct as shown on invoice under "For payment".

First, you have to login into your Picture Happy account. Then go to: "My Profile" -> "My Account" -> "Orders". Find the order of your interest and press on "Detailed information".

There is a special window "Enter promo code" on the 4th step of checkout where the promo code should be entered. Remember that only one promo code can be applied to a single order.